Hearing: Examining Shortcomings with VA’s National Work Queue Veterans Benefits Claims Management System

Subcommittee on Disability Assistance and Memorial Affairs (Committee on Veterans' Affairs)

Wednesday, June 26, 2024 (10:15 AM)

360 CHOB
Washington, D.C.

Witnesses

Panel one

Mr. Willie Clark
Deputy Under Secretary, U.S. Department of Veterans Affairs, on behalf of Field Operations, Veterans Benefits Administration

Added 06/24/2024 at 11:05 AM
  • Witness Testimony - Mr. Clark [PDF] Added 06/24/2024 at 03:36 PM
  • Witness Biography - Mr. Clark [PDF] Added 06/24/2024 at 03:36 PM

Mr. Ken Smith
Assistant Deputy Under Secretary, U.S. Department of Veterans Affairs, on behalf of Operations Management, Veterans Benefits Administration

Added 06/24/2024 at 11:05 AM
  • Witness Biography - Mr. Smith [PDF] Added 06/24/2024 at 03:36 PM

Panel two

Mr. Herman Breuer
Policy Director, National Association of County Veterans Service Officers (NACVSO)

Added 06/24/2024 at 11:05 AM
  • Witness Testimony - Mr. Breuer [PDF] Added 06/24/2024 at 11:14 AM
  • Truth in Testimony Disclosure Form - Mr. Breuer [PDF] Added 06/24/2024 at 11:14 AM
  • Witness Biography - Mr. Breuer [PDF] Added 06/24/2024 at 11:14 AM

Ms. Ashlynne Haycock-Lohmann
Deputy Director, Tragedy Assistance Program for Survivors (TAPS), on behalf of Government and Legislative Affairs

Added 06/24/2024 at 11:05 AM
  • Witness Testimony - Ms. Haycock-Lohman [PDF] Added 06/24/2024 at 11:14 AM
  • Truth in Testimony Disclosure Form Ms. Haycock-Lohman [PDF] Added 06/24/2024 at 11:14 AM
  • Witness Biography - Ms. Haycock-Lohman [PDF] Added 06/24/2024 at 11:14 AM

Mr. James R. Swartz
President, American Federation of Government Employees (AFGE), on behalf of Local 2823

Added 06/24/2024 at 11:05 AM
  • Witness Testimony - Mr. Swartz [PDF] Added 06/24/2024 at 11:14 AM
  • Truth in Testimony Disclosure Form - Mr. Swartz [PDF] Added 06/24/2024 at 11:14 AM
  • Witness Biography - Mr. Swartz [PDF] Added 06/24/2024 at 12:58 PM

Support Documents

  • Hearing Notice [PDF]
  • Statement for the Record - Mr. Vollman [PDF] Added 06/25/2024 at 09:47 AM
  • Statement for the Record - Georgetown University, Center on Education and the Workforce [PDF] Added 06/25/2024 at 09:47 AM
  • Document for the Record - Georgetown University, Center on Education and the Workforce [PDF] Added 06/25/2024 at 09:47 AM

Hearing Record

  • Witness List [PDF] Added 06/24/2024 at 11:02 AM

First Published: June 14, 2024 at 12:07 PM
Last Updated: June 25, 2024 at 09:47 AM


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