Hearing: Oversight of U.S. Airline Customer Service

Committee on Transportation and Infrastructure

Tuesday, May 2, 2017 (9:30 AM)

2167 RHOB
Washington, D.C. 20515-6256

Witnesses

Mr. Bob Jordan
Executive Vice President and Chief Commercial Officer, Southwest Airlines

Added 05/02/2017 at 10:36 AM
  • Mr. Bob Jordan's Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Mr. Bob Jordan's Truth in Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Mr. Bob Jordan's Biography [PDF] Added 05/02/2017 at 10:36 AM

Mr. William J. McGee
Aviation Consultant, Consumers Union

Added 05/02/2017 at 10:36 AM
  • Mr. William J. McGee's Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Mr. William J. McGee's Truth in Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Mr. William J. McGee's Biography [PDF] Added 05/02/2017 at 10:36 AM

Mr. Oscar Munoz
Chief Executive Officer, United Airlines

Added 05/02/2017 at 10:36 AM
  • Mr. Oscar Munoz's Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Mr. Oscar Munoz's Truth in Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Mr. Oscar Munoz's Biography [PDF] Added 05/02/2017 at 10:36 AM

Ms. Kerry Philipovitch
Senior Vice President of Customer Experience, American Airlines

Added 05/02/2017 at 10:36 AM
  • Ms. Kerry Philipovitch's Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Ms. Kerry Philpovitch's Truth in Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Ms. Kerry Philipovitch's Biography [PDF] Added 05/02/2017 at 10:36 AM

Mr. Joseph Sprague
Senior Vice President of External Relations, Alaska Airlines

Added 05/02/2017 at 10:36 AM
  • Mr. Joseph Sprague's Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Mr. Joseph Sprague's Truth in Testimony [PDF] Added 05/02/2017 at 10:36 AM
  • Mr. Joseph Sprague's Biography [PDF] Added 05/02/2017 at 10:36 AM

Support Documents

  • Summary of Subject Matter [PDF] Added 05/02/2017 at 10:36 AM
  • Agenda [PDF] Added 05/02/2017 at 10:36 AM

Hearing Record

  • Hearing Transcript [PDF] Added 10/02/2018 at 01:19 PM

First Published: April 28, 2017 at 01:01 PM
Last Updated: October 2, 2018 at 01:19 PM